Bay Wood Products - Customer Testimonials

Customer Testimonials

Buchanan Hardwoods
Aliceville, Alabama
“They pay their bills on time and they are very reliable. The people of Bay Wood Products do exactly what they say they will do as far as picking up lumber or volumes the company anticipates it will need. This sets them above the competition in their industry. It is easy to do business with them.”

~ Butch Ousley,
Sales Manager, Buchanan Hardwoods

Heritage Hills Wood Products
Grove Hill, Alabama
“This has been one of the relationships we’ve had since we’ve been in business. The Bay Wood staff shares its expertise, helping Heritage Hills improve its raw materials. Bay Wood Products also stands out among competitors because it pays on time. You could set your watch by it."

“Jimmy Wilson’s character is impressive. He is someone we know and trust. And boy does he have integrity. If he tells you a chick dips snuff, you can look under her wing and find the snuffbox. She’ll be a snuff-dipping chicken.”

~ Kerry Stephens,
President, Heritage Hills Wood Products

AHI Linden Lumber Company
Linden, Alabama
“AHI Linden Lumber Company has been with Bay Wood Products since day one. We sold him the very first board he ran through his plant. When you do business with someone that long, you either become friends or you become disassociated. We are good friends.”

~ Wayne Fendley,
Sales Representative, AHI Linden Lumber Co.

Arkema Chemical
Axis, Alabama
“We have been able to make Bay Wood Products our sole supplier because the company has proven over the years to be just that dependable. Bay Wood also offers excellent engineering support. They work closely with each customer to engineer the right pallet for the product and reduce costs at the same time. They came up with some very good designs that helped us reduce our cost per pallet. When they redesigned the pallets, we could put more pallets on the truck, which resulted in reduced transportation costs. That was a welcome added benefit.”

~ Ricky Wilson,
Logistics Supervisor, Arkema

Armstrong World Industries
“Bay Wood Products is a key supplier of wooden pallets for Armstrong because the company provides a quality product and is a consistent, dependable supplier. Bay Wood has great customer service. I have had some emergency orders and Bay Wood has been a tremendous help. They were able to make special pallets and get them to us within a day. I feel like we can always count on Bay Wood to come through for us."

~ Jere Myers
Procurement Manager, Armstrong World Industries, Inc

“Contact with other pallet industry sources gives Bay Wood Products President Jimmy Wilson knowledge beyond his local market area. The company also invests in capital equipment and seeks opportunities to purchase lumber and fasteners under favorable terms to remain price competitive. Bay Wood Products has assisted us in selecting the right products. They have helped us take our raw materials to the next level and add value to it."

~ Bob Havner,
Purchasing Manager, Armstrong World Industries

More from Bob Havner of Armstrong World Industries

• Quality, Cost Saving Products
“You can count on this pallet producer to use quality materials and help reduce your cost. Bay Wood is always looking for ways to be more efficient so it can pass the savings on to customers. I have complete confidence in this company.”

• Industry Leader
“The people of Bay Wood are very knowledgeable. We can rely on them to be responsive to national trends and regulations, and always addressing concerns about pest infestation in wooden pallet material. They make sure we stay ahead of the game.”

• Latest Technology
“Bay Wood Products uses computerized Pallet Design System (PDS) software that helps tp build a better pallet by taking into account the dimensions and weight of a product and calculating the maximum load a pallet can handle."

• Timely Problem Solving
“Bay Wood Products offers solutions when it comes to materials, supply of materials, rapidly rising lumber costs, government regulations, pallet recycling and illegal immigrant issues. They are a sounding board beyond their local market. They also track any quality problems. They have an excellent reporting system for quality materials. If and when there are problems, the company is very prompt in dealing with them. We appreciate their recommendations on cost reduction. Bay Wood Products is very thorough and a true resource.”

• Great Customer Service
“Bay Wood Products has always scored high over the years on our Industry Supplier Performance Scorecard. This company is responsive to our needs."

Armstrong World Industries, Inc. manufactures and markets interior finish building materials. Its products include acoustical ceilings, floor coverings and cabinets. The corporate offices are located in Lancaster, PA. Armstrong employs over 12,500 people worldwide and has annual sales in excess of $3.5 billion. The manufacturing plants that purchase pallets from Bay Wood Products are in Pensacola, FL and Mobile, AL.